Navigating Trade-offs in Health Technology Implementation

Implementing Health Information Technology (HIT) often results in unintended consequences, such as workflow disruptions, user resistance, and increased workloads, due to insufficient understanding of trade-offs. This makes it hard for healthcare organizations to adapt to new technologies and provide safe, efficient care.  Traditional approaches to HIT evaluation have  been reactive, addressing problems post-implementation rather than proactively identifying and mitigating potential challenges. The framework combines concepts from the Social Business Process Management (BPM) and qualitative content analysis to better understand and improve HIT implementation.